LIVE PROJECT WITH THE NEWCASTLE HOSPITALS NHS FOUNDATION TRUST
I-OR was developed on a live project by me and my team partners Harry Lin and Nerissa Arviana during our final year. An eye-tracking system and touch screen which informs the users with information about the organs/infections through the movement of their eyes. We worked with the NHS (using a pseudonym for confidentiality reasons). The project challenged us to use digital technology to improve patient information for a transplant institute at a local hospital. The project lasted over four months, and this brought us close to the caring staff and brave patients who are based at the hospital.
Technological Research, Patient and Staff Interviews, User Research, & User Personas
Ideation/Concept Development, Inspiration, User Journey, Branding & Wireframe
Sitemap, Storyboards, Prototyping Promotional Material & User Testing
Feedback,Improve Video Filming/Editing & Future Developments
The patient information is currently an A4 booklet. Therefore, anything digital would help to modernise and improve the way patients receive information. As a designer, we wanted to test our ability.
As well as making it enjoyable for patients to learn about their specific transplant. This project is focused on the user, and it was essential to understand who the different users are. On top of that, what they want to change and keep from the current information. Furthermore, the staff will be able to give different perspectives of the patient information and understand what they need to include will be crucial for it to work for both stakeholders.
As we noticed the staff use pagers and fax-machines to gather information and send the patients’ health condition reports to the doctors. This is an out-of-date hospital technology from them, and it should be replaced as both technologies were prone to errors and inaccuracy.
The users have accessibility as they have the info they learnt to take home through the I-OR. This is through the smart device version.
The I-OR is a large machine because it consists of a virtual diagram that showcases the whole body of the patient. Therefore, a large room might be needed to occupy this technology. Consequently, we believe placing it in a particular room which is used by the nurses. At first, we thought about the idea of putting the technology inside the doctor’s office. In the end, we believe that placing the I-OR technology at the nurses’ room would be the ideal place.
Likewise, we did some user testing to discover the views of the target market. We did the main fundamentals of this project and delivered precise info to patients and families.
The way the I-OR works is through using the fingerprint. After that, they will have the option to click on the heart or lung and see what occurs before or after. If they click on the after, and then the lungs, there will be several other options. Nevertheless, if they click on infections, they will have various step by step procedures and what is required. The info has been simplified to make it easier for the patients with a visual, informative experience. As well as, depending on the movement of their eye, they can click on things. There is a touch screen option, as well. For instance, if they click on after, lungs and the topic infections and want to look at the various steps, they are required to scroll down to look down or to scroll up to view slightly up same with if they’re going to click right or left, they look at that exact direction.
Delivering through using emerging technologies to help digitalise patient information. Overall, keeping patients informed about their organs/infections.
These are the steps which we focused on the prototype we did one and two.
1. Breathing Excercise.
2. The doctors will detect.
-Any lung changes, sputum, urine and swabs will be taken regularly.
3. Avoid crowded places.
-Avoid individuals with infections.
4. The environment should be clean.
5. Indoor/Outdoor activities are limited.
-Only for threat and potential injury.
-It limits the physical stamina.
After the one to one, interviews with staff and patients were completed. Harry, Nerissa and I analysed what we thought needed to be addressed and our main focus on the project.
We discovered the staff were stressed during their shifts. Plus the patients required attention and staff not having enough time to answer all the questions. The information the patients received wasn't explained clearly, and the booklets were outdated.
As the patients are waiting too long to get their answers back. This had a negative effect on the patients' confidence and understanding of their transplant. Therefore, we needed to understand how we could make it easier for the patients, and this was through feedback about their treatment—on top of that, making it less stressful for staffs.
We want to make sure we can make it easier for patients to learn and remember their specific information depending on their health conditions.
I-OR is the brand name. It represents Information About Organs. We decided to make it simple by rephrasing it into a more natural abbreviation. We have decided to tackle the issue of replacing outdated technology and information used by the hospital; we came up with this idea. It is an I-OR technology which is primarily for the doctor, nurses at the hospital to allow patients to discover info which they are required to understand. We focused on the topic infections specifically from the brief and depending on the patients’ state; they will be informed a topic. The information will become entirely personalised for each patient. Meaning patients will only see the information that is related depending on their circumstances, basically personal situation. The I-OR will be located at the nurses’ office.
Click the button to view the design document created for this project. The design document displays the full process from research to concept development to the final designs, as well as the mock-ups.